62bet FAQ – Complete answers to frequently asked questions

No. Only one account per person is permitted. Creating multiple accounts using the same name, mobile number, or IP address violates 62bet's terms and may result in all associated accounts being closed.

An NID is not required at registration. However, you will need to submit a government-issued ID as part of KYC verification before your first withdrawal. This is a one-time process and is solely for the security of your account.

You must be at least 18 years old to register on 62bet. The platform is strictly off-limits to minors. Providing false information during age verification will result in permanent account suspension.

On the login page, click "Forgot Password?" Enter your registered mobile number, receive an OTP, and set a new password. The whole process takes under 3 minutes. If you run into any issues, contact us via live chat.

The minimum deposit on 62bet starts from BDT 200, though the exact amount may vary by payment method. The low minimum is designed so anyone can get started with ease.

62bet accepts deposits via mobile banking, bank transfer, debit/credit card, and e-wallets. The full list of available methods is shown on the deposit page.

In most cases, deposits are credited instantly. Occasionally, a delay of 5–10 minutes may occur due to bank or network processing. If that happens, reach out via live chat with a screenshot of your payment — the support team will resolve it quickly.

62bet generally does not charge fees on deposits. However, your bank or mobile banking provider may apply their own transaction fees — check with them directly for details.

62bet typically processes withdrawal requests within 3 to 30 minutes. With KYC verified and a valid payment method on file, most payouts arrive within minutes.

Minimum withdrawal limits vary by payment method — generally starting from BDT 300. Maximum limits also depend on the method and your account level. Full details are available on the withdrawal page.

Common reasons for a rejected withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, account information discrepancies, or exceeding payment method limits. Contact support for more details.

The welcome bonus is credited to your account automatically after your first deposit. You must make your first deposit within 7 days of registration. Full bonus terms and conditions are available on the promotions page.

A wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example, a 10x requirement on a BDT 1,000 bonus means you need to place BDT 10,000 worth of bets. Full terms are outlined in each offer's conditions.

Generally, only one bonus can be active at a time. Once you meet the wagering requirements for a bonus, you can claim the next one. Some special promotions may have different rules.

When someone registers using your referral code or link and makes their first deposit, both of you receive a bonus. Full details on referral amounts and terms are available on the promotions page.

62bet offers betting on 30+ sports including cricket, football, badminton, tennis, basketball, volleyball, hockey, and kabaddi. Special odds are available for major tournaments such as the IPL, BPL, and World Cup.

Live betting lets you place bets while a match is in progress. Odds update in real time based on how the game unfolds. Simply log in, head to the Live section, and place your bets directly.

In most cases, a confirmed bet cannot be cancelled. However, if a match is abandoned or postponed, your stake will be refunded. In certain situations, the Cash Out feature may allow you to settle a bet early.

Yes. 62bet uses 256-bit SSL encryption — the same standard used in banking systems. Your personal information and payment data are never shared with third parties. For more details, Privacy PolicyRead here.

Change your password immediately and notify the 62bet support team. Review your account login history and log out any unrecognized devices. Keeping two-factor authentication (2FA) enabled goes a long way toward preventing incidents like this.

No. 62bet will never ask for your OTP, password, or payment details by phone, message, or email. If anyone requests this information, it is a scam — report it to support immediately.

Yes, 62bet is available on both Android and iOS. The full site also works seamlessly on any mobile browser. To download the app, Platform Go to the page.

Start by clearing your browser cache and refreshing the page. Check your internet connection, then try a different browser or device. If the problem persists, contact support.

Yes, the 62bet Live Casino is fully optimized for mobile. For the best experience, a stable internet connection (4G or Wi-Fi) is recommended.